Patiojoy
7 in 1 Inflatable Water Park Dual Long Slide Jumping Bounce House
Pickup available at PatiojoyAU
Usually ready in 2-4 days
Product information
Shipping Costs & GST:
1. Free shipping to most metro areas in Australia, variable shipping charges according to the weight of the product in other areas. (Please note: Due to limited shop settings, we are unable to set specific shipping rates, if your order requires supplemental shipping, we will notify you by email, and if you are not willing to pay, we will help you to cancel your order.)
2. Currency and Settlement: All transactions and payments will be conducted in Australian Dollars (AUD). Any amounts quoted, billed, or paid in other currencies will be converted to AUD at the prevailing exchange rate.
3. Pricing and GST: All prices listed for products and services are inclusive of a 10% Goods and Services Tax (GST) as required by Australian tax regulations. However, it's important to note that these prices do not include the Goods and Services Tax (GST) applicable in New Zealand.
For orders placed from New Zealand, please be informed that we are not a registered entity in New Zealand and do not possess a New Zealand Inland Revenue Department (IRD) number. Consequently, we are unable to provide invoices with New Zealand GST. Our invoices for New Zealand orders will not include any GST charges.
4. New Zealand Orders and GST Responsibility: Customers placing orders from New Zealand are responsible for the declaration and payment of Goods and Services Tax (GST) to the appropriate New Zealand authorities. As we are not registered for New Zealand GST and do not possess an IRD number, customers are required to handle the GST reporting and settlement process independently.
Shipping Locations：
We only ship to addresses within Australia & New Zealand
Shipping Methods：
All Australia orders are shipped through either Australia Post or Direct Freight Express.
All New Zealand orders are shipped through Australia Post.
Shipping and Delivery Estimates：
- We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.
- If you pay by credit card, your order will be billed within 24 hours. Items are usually shipped within 1-3 business days after we receive payment. If you order multiple items with different delivery destinations, they may be shipped separately.
- In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.
- At Patiojoy, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please contact us by e-mail (support@patiojoy.com.au) and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.
- Please be advised that shipping to rural and remote areas may take longer.
Orders Tracking：
For each order you place, you will receive at least two emails:
1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.
You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Patiojoy account and password. Visit our Track Your Order Page for detailed steps on how to track your order.
Note：
1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.
2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.
3. Please note that we do not provide inside or upstairs delivery services.
Shipping Costs & GST:
1. Free shipping to most metro areas in Australia, variable shipping charges according to the weight of the product in other areas.
2. Currency and Settlement: All transactions and payments will be conducted in Australian Dollars (AUD). Any amounts quoted, billed, or paid in other currencies will be converted to AUD at the prevailing exchange rate.
3. Pricing and GST: All prices listed for products and services are inclusive of a 10% Goods and Services Tax (GST) as required by Australian tax regulations.
Shipping Locations：
We only ship to addresses within Australia
Shipping Methods：
All Australia orders are shipped through either Australia Post or Direct Freight Express.
Shipping and Delivery Estimates：
- We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.
- If you pay by credit card, your order will be billed within 24 hours. Items are usually shipped within 1-3 business days after we receive payment. If you order multiple items with different delivery destinations, they may be shipped separately.
- In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.
- At Patiojoy, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please contact us by e-mail (support@patiojoy.com.au) and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.
- Please be advised that shipping to rural and remote areas may take longer.
Orders Tracking：
For each order you place, you will receive at least two emails:
1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.
You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Patiojoy account and password. Visit our Track Your Order Page for detailed steps on how to track your order.
Note：
1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.
2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.
3. Please note that we do not provide inside or upstairs delivery services.
Order Cancellation before Shipment
If you need to cancel your order, please do so within 24 hours to receive a refund.
Contact us at support@patiojoy.com.au to cancel your order immediately. Please provide us with your order details, including the order number and the receiver's name or email address. Your refund will be processed, and a credit will be applied to the original payment method within 3-7 business days.
If any shipment is not fulfilled or shipped out after label creation, orders that exceed 10 business days can choose between order cancellations or refunds.
Order Cancellation after Shipment
If you need to cancel your order after 24 hours of placing it but before the item is delivered, you will receive a refund minus a recall fee of $25 AUD. After we have received the returned item, a refund minus the recall fee will be credited back to your original payment account within 3-7 business days.
Returned Item
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please contact support@patiojoy.com.au
If you want to return it by yourself, please email us at support@patiojoy.com.au along with the return tracking number(s).
Please send all returns to:
Patiojoy Return Center
30 Distribution Drive
TRUGANINA, VIC 3029
AU
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Patiojoy. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
Defective Item
If you believe you have received a defective or faulty product, please contact us within 3 business days and provide the outer package's and product's defective pictures to confirm, at support@patiojoy.com.au before returning the item. We are committed to resolving the issue as quickly as possible and will assist with troubleshooting, repairing, or replacing the item. Please do not attempt to fix or modify the item yourself, as this may void any applicable warranty or return policy.
Received the Wrong Item
While we follow careful order-picking procedures to ensure accuracy, there may be instances where you receive the wrong item. If this happens, you can choose to keep the incorrect item with a partial refund or request the correct item. If you decide to request the correct item, we may offer you a free return shipping label. Please get in touch with us at support@patiojoy.com.au and provide your order details, and we will assist you with the next steps. Upon receiving the returned item, we will send you the correct item or issue a refund, as requested.
Item Damaged During Transit
If you receive an item damaged during shipping, please reject the delivery immediately and contact us at support@patiojoy.com.au. We will work with the shipping company to expedite a replacement order. Alternatively, you can request a refund after we've submitted a damage claim with the shipping company and received confirmation. Please provide us with images and videos of the damaged product and package box, as we may need them for the claim process.
Missing or Lost Item
If you suspect your package is missing or lost, please get in touch with our customer service team at support@patiojoy.com.au with your order number and tracking number. We will initiate a lost package claim to help recover your missing or lost package. Please note that the process may take up to 7 days to receive a formal confirmation from the shipping company.
Whatever happens to your order, you can contact us via support@patiojoy.com.au. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Monday to Saturday: Items are usually shipped within 24 hours after we receive payment; Sunday: orders need to be processed within 48 hours.
3.What shipping methods do you offer?
All orders are shipped through either Australia Post or Direct Freight Express.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Patiojoy, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please contact us by e-mail (support@patiojoy.com.au). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please contact us by e-mail (support@patiojoy.com.au) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Patiojoy with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Patiojoy to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Description
This inflatable water slide enable kids to experience a cool and fun summer! The bounce house integrates double slides, climbing wall, splash pool, basketball rim and water canon for kids to play together. Designed with an idea of kids' safety and comfort, the water slide is made of durable oxford cloth for longer service life and features mesh protective wall to avoid accidental injuries. The water slide is easy to set up in a short time with an air blower while long air outlet pipe allows you to take it down quickly. Meanwhile, we also have provided you with complete accessories for convenient use. With this bounce house, your children can enjoy themselves whenever and wherever! Note: 1.The product needs a constant supply of air from the blower (which inevitably produces some noise). It is normal that some air (bubbles) coming from the fabric surface and seams. 2. It is normal that some water leak from the edge of splashing pool. 3. Please make sure the product is completely dry before storage. 4. Please keep it in dry and ventilated place when not in use.
Bullet Point:
Enjoy Water Fun in Summer: In summer days, you can connect the water hose to the bounce house and turn it into a water park. The water sprays add more entertainment to kids' playing time while sliding down the smooth slides. More, whether spraying friends with water cannon or dabbling in the splash pool, the inflatable castle gives kids a happy childhood.
7-in-1 Multiple Playing Areas: With double slides, climbing wall, splash pool, swimming rings, basketball hoop and water canon, the inflatable water slide provides you kids with infinite fun around all year. Children can play various of games at the same time, which allows them to explore sports enjoyment and get their energy out.
Premium Oxford Cloth and Safety Design: The inflatable water slide is made of high-quality oxford cloth that has the characteristics of waterproof and abrasion-resistant. The jumping surface has been treated with fine sewing and the tear resistance is further improved. Considering safety use, the raised side guard rails and mesh wall provide all-round protection for kids while playing.
Hassle-free Inflation and Easy Storage: This bounce house takes a few minutes to inflate, which is ideal for birthday party, carnival, backyard, park, etc. Besides, it can be easily deflated through a long air outlet pipe after use. More, you can store this compact bouncer in the carrying bag take it anywhere. Recommended for use with 680W~950W blower(not included).
Sweet Accessories: The package includes 7 bouncer stakes, 1 basketball, 2 swimming rings, 1 hose, 1 repair kit, and 1 carrying bag. You can firmly secure the water slide park to the ground with stakes. A pack of repair kit is prepared for any uncertain damage. (Note: suitable for 3 children aged 3 - 10 years old to play together, total weight capacity of the inflatable part: 350 lbs, individual weight limit: 117 lbs)
Features:
Double slides, climbing wall and basketball hoop for continuous happiness
Splash pool, water canon and swimming rings bring a cool summer to kids
Both dry and wet use offer endless hours of fun to your children
Premium oxford cloth with fine sewing is waterproof and wear-resistant
Ventilated mesh wall enhances the safety of kids
Hold up to 3 children from 3 to 10 years old to play together
Easy to set up and take down with blower(not included)
Secure the water slide to the ground with stakes
Carrying bag for easy storage and transportation
Suitable for yard, birthday party, lawn, amusement park, etc
Matching blower item no: 19586730
Specifications:
Color: Blue+Yellow+Red
Material: 420D + 840D Oxford Cloth
Overall Dimension:627 cm x 330 cm x 232 cm (L x W x H)
Total Weight Capacity of the Inflatable Part:159 kg
Individual Weight Limit:53 kg
Maximum Children: 3
Recommended Age: 3-10 years old
Recommended Blower: 680W~950W(not included)
Net Weight:20 kg
Package Includes:
1 x Inflatable Water Slide
1 x Water Hose
7 x Bouncer Stakes
1 x Basketball
2 x Swimming Rings
1 x Repair Kit
1 x Carrying Bag
1 x User Guide
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